You’ve Got Questions. We’ve Got Space.
Everything you need to know about storing with London Storage & Co.
FAQs
Access & Security
When can I access my storage unit?
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You have 24/7 access to your unit! Our fully fenced and gated facility on Hamilton Road allows you to pull your vehicle right up to your door at any time of day or night using your secure, personalized access code.
Is the facility secure?
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Yes. Security is our top priority. Our entire perimeter is fenced, and access is strictly controlled by a coded entry gate. The facility is well-lit with bright LED lighting and monitored by high-definition security cameras around the clock.
Do I need to bring my own lock?
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Yes, you are responsible for providing your own padlock for your unit. We highly recommend using a heavy-duty disc padlock for maximum security. If you need a recommendation on where to purchase one locally, just let our team know!
Rentals & Payments
How do monthly payments work?
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Rentals are on a month-to-month basis, so you are never locked into a long-term contract. We keep billing simple through a pre-authorized payment plan that comes out automatically each month. When you book, our local team will help you set this up—you just need to provide a void cheque or a direct deposit form. Please note that we do not accept credit cards or e-transfers for monthly rentals.
Are there any hidden fees or deposits?
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No! We believe in transparent pricing. The price you see on our Units & Pricing page (plus applicable HST) is the price you pay. We do not charge surprise administration fees or mandate expensive storage insurance.
How quickly can I move in?
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Very quickly! Once you submit an inquiry through our website, our local team will reach out to confirm availability, finalize your offline booking, and send you your gate access codes. In many cases, you can secure a unit and move in on the very same day.
Storage Rules & Maintenance
Do you clear snow in the winter?
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Absolutely. As a local Canadian business, we know how tough winters can be. Our driveways are meticulously plowed and maintained throughout the winter season to ensure you always have safe, clear drive-up access to your unit.
What items are prohibited from being stored?
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For the safety of our facility and all our customers, you cannot store hazardous, toxic, or flammable materials (including gasoline or explosives). Additionally, perishable foods, illegal substances, and living creatures are strictly prohibited. If you are unsure about a specific item, please contact us before moving it in.
Insurance
Do you provide insurance for my stored belongings?
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No, London Storage and Co does not provide insurance coverage for your stored contents. It is the tenant’s sole responsibility to ensure their property is covered. Most of our renters easily add their unit contents to their existing homeowner’s or renter’s insurance policy. We highly recommend contacting your insurance provider to verify your coverage details before moving your items in.